Refund policy

RETURNS & REFUND POLICY – WINNIE’S GOLF CARTS

RETURN WINDOW

We offer a 7-day return policy, meaning you have 7 days from the date of delivery to request a return.

RESTOCKING FEE

A 25% restocking fee applies to all approved non-defective returns.

RETURN ELIGIBILITY

To qualify for a return, items must meet ALL of the following conditions:

• Be in the same condition as received
• Be unused and uninstalled
• Be in the original packaging
• Include all hardware, components, manuals, and accessories
• Be accompanied by proof of purchase (order number or receipt)

Returns will be denied if items are:

• Installed or used
• Modified in any way
• Damaged after delivery
• Missing parts, hardware, or packaging

RETURN AUTHORIZATION REQUIRED

All returns must be approved in advance.

Items sent back without prior authorization will not be accepted or refunded.

To request a return, contact:

Email: info@winniesgolfcarts.com

SHIPPING COSTS

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping charges are non-refundable
• If requested, Winnie’s Golf Carts can provide a prepaid return label and deduct the label cost from the refund amount

DAMAGES & ORDER ISSUES

Please inspect your order upon delivery and contact us within 48 hours if:

• Your item is defective
• Your item was damaged during shipping
• You received the wrong item

Email: info@winniesgolfcarts.com

Please include photos and your order number.

We will evaluate and resolve all claims on a case-by-case basis.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Installed or used parts
• Electrical components once installed
• Custom-made or special-order items
• Clearance, closeout, or sale items
• Batteries and battery-related products

If you are unsure about a product, please contact us before purchasing.

HAWAII & ALASKA ORDERS

All sales to Hawaii and Alaska are final.

• Returns and exchanges are not accepted
• Warranties are void for orders shipped to these locations

EXCHANGES

We do not process direct exchanges.

To receive a different item:

1. Submit a return request (if eligible)
2. Place a new order once the return has been approved

EUROPEAN UNION (EU) ORDERS

If an order is shipped to the European Union, customers have the right to cancel or return within 14 days, provided:

• The item is unused and uninstalled
• The item is in original packaging
• Proof of purchase is provided

REFUNDS

Once your return is received and inspected, you will be notified whether your refund has been approved.

If approved:

• A 25% restocking fee will be deducted
• Original shipping charges are not refunded
• Return shipping charges are not refunded
• Refunds are issued to the original payment method within 5–10 business days

If more than 15 business days have passed since approval and you have not received your refund, please contact:

Email: info@winniesgolfcarts.com