Shipping policy
SHIPPING POLICY – WINNIE’S GOLF CARTS
ORDER PROCESSING
Please allow 1–5 business days for order processing. You will receive a confirmation email with tracking information once your order has shipped.
STORE PICKUP
Store pickup is not available at this time.
SHIPPING WITHIN THE UNITED STATES (LOWER 48)
Orders are typically shipped within 1–5 business days using USPS, UPS, FedEx, or other available carriers.
• Estimated delivery time: 2–7 business days
• Flat-rate shipping: $15.00 on orders under $329
• Free shipping: Orders of $329 or more
Delivery estimates are not guaranteed and may vary due to carrier delays, weather events, holidays, or circumstances beyond our control.
SHIPPING TO HAWAII & ALASKA
We do ship to Hawaii and Alaska; however, the following conditions apply:
• Estimated delivery time: 7–31 business days
• Shipping rates are not calculated automatically at checkout
• After your order is placed, we will manually calculate the shipping cost
• You will be contacted to approve and complete payment for the adjusted shipping cost
• Orders will not ship until the updated shipping charge is accepted
INTERNATIONAL SHIPPING
We do not offer international shipping at this time.
RETURNS, REFUNDS & EXCHANGES
STANDARD RETURNS (LOWER 48 STATES)
We accept returns within 7 days of delivery. Please refer to our Return & Refund Policy for complete return eligibility requirements.
• Approved non-defective returns are subject to a 25% restocking fee
• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable
• If a prepaid return label is provided by Winnie’s Golf Carts, the label cost will be deducted from the refund amount
Approved refunds will be issued minus the 25% restocking fee, original shipping charges, return shipping charges, and any applicable prepaid return label charges.
HAWAII & ALASKA RETURNS
All sales to Hawaii and Alaska are final.
• Returns and exchanges are not accepted
• Warranties are not valid for orders shipped to these locations
DAMAGED ORDERS
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Email: info@winniesgolfcarts.com
Please include:
• Your order number
• Photos of the damage
• Photos of the packaging
• Photos of the shipping label
Damage claims reported after 48 hours of delivery may not be eligible for replacement, reimbursement, or carrier claims.
We will review and resolve all claims on a case-by-case basis.
WARRANTY POLICY
Warranties are offered on select products and may vary depending on the manufacturer and product type.
• Warranty details, if applicable, will be listed on the product page
• Warranty claims are handled in accordance with the specific manufacturer’s warranty terms
IMPORTANT:
Warranties are not valid for orders shipped to Hawaii or Alaska.
QUESTIONS
If you have any questions regarding shipping, returns, or warranties, please contact us: