Golf Cart Parts Help & Frequently Asked Questions

Need the right part, a matched upgrade, or help with an order? Start here, use the chat button, or email info@winniesgolfcarts.com.

Choosing parts · Bundles & electrical upgrades · Orders & shipping · Returns & rewards

Choosing the right parts

Will this part fit my golf cart?

Send the product link or complete SKU and your cart's year, make and exact model. For electrical parts, include gas or electric, current battery-system voltage and any known controller or motor number. We can help narrow your choices. A search result, matching brand or fitment badge is a starting point; the exact listing's configuration and installation notes still apply.

Start with our fitment help guide or choose your cart in the finder.

I do not know my model or controller. What should I send?

Photos of the whole cart, its identification label, the old part number and visible connectors are useful. Include the product you are considering. Park securely, remove the key and avoid electrical terminals; do not disconnect wiring just to take a photo. You can attach photos to an email. Our website help form accepts text and photo-sharing links, not uploaded attachments.

How do I choose between speed, torque and a balanced motor upgrade?

Tell us your existing drive system, current voltage, tire size, typical passenger or cargo load, terrain and budget. Speed-focused, torque-focused and combined speed-and-torque describe different motor choices, not guaranteed results. The exact controller, motor, battery capability and installation must work together. We will help compare suitable options rather than choose only by the highest amp number.

Compare Alltrax controller and D&D motor applications.

Are your wheels and tires universal?

Wheels and tires are available across our cart-brand collections. Before ordering, still match the wheel mounting specifications, lug hardware, load rating, tire/rim size and clearance at full steering and suspension travel. A lift-and-wheel bundle remains specific to the included lift's application. Check whether the listing is tires only, wheels only, or a wheel-and-tire set, and the quantity included.

Read the wheel and tire fitment checklist.

Bundles and electrical upgrades

What is included in a motor and controller bundle?

Read the included-components list on the exact bundle. Our D&D and Alltrax four-piece DC packages identify the motor, application-specific controller, D&D power-wire kit and MZJ contactor. Do not assume a battery, charger, fuse, mounting adapter, programming service or installation labor is included unless it is expressly listed. Photos can be representative; the component list determines the package.

Browse D&D motor and Alltrax controller bundles or browse all bundle categories.

Can I swap a component or add a solenoid to a bundle?

Send the bundle link and the component you want to change before ordering. Fixed bundles have specified components and quantities; do not assume a substitution is included or compatible. Some packages already include a solenoid, so check before buying another. MZJ options still need the correct coil drive, main-contact ratings and installation requirements.

Is a DC controller upgrade the same as a DC-to-AC conversion?

No. Alltrax XCT controllers are for the listed separately excited/regen DC applications; Alltrax SR controllers are for listed series DC applications. Neither controller by itself converts a DC motor to AC. Factory AC controller upgrades and DC-to-AC conversions are separate product categories. Identify the installed system before choosing a package.

Can I choose a controller using only the cart name or model year?

No. A TXT can have different electrical systems, and Club Car IQ and Regen II are different applications. Yamaha G19/G22 replacements can depend on the original GE or MORIC configuration; G29/Drive DC is not automatically Drive2 AC. Share the original controller label and connectors when requested. Motor-specific programming and physical-clearance checks may also be required.

Can the same wire kit be used with every controller or battery?

No. Choose the required cable gauge, electrical system, battery arrangement, lead lengths and terminals together. Our D&D 4 AWG kits are power-cable kits, not universal signal harnesses. Four 12V batteries and six 8V batteries use different layouts, and a single lithium pack can change the required cabling. Higher-current or heavy-duty use may require larger cables.

Use the wire-kit and cable-sizing guide.

Does a 72V solenoid coil mean it works on a 72V battery pack?

No. Coil voltage and the main-contact circuit rating are different specifications. The MZJ-400D-72 listing is not approved here as a main contactor for a 72V battery pack. Match the exact unit's switched-circuit rating, maximum system voltage, current requirements, coil drive and mounting. A voltage conversion needs a complete-system review, not just a different coil.

Read the MZJ coil-versus-contact guide.

What details do you need for a lithium battery recommendation?

Start with your cart's year, make, model and current voltage. Include the installed controller, battery-bay dimensions, present battery layout, typical load and any modifications. Review the exact battery listing for electrical compatibility, charger, mounting and included accessories. Matching nominal voltage or physical space alone is not a complete fitment check.

Orders, availability and shipping

Where can I see the current price and availability?

Open the exact product and select the required option. Prices, available options and stock can change. Bundle availability depends on its components. An available-to-order label is not a guaranteed dispatch or delivery date. Email the product link and destination when you need item-specific timing, and use checkout for final charges.

How much is shipping and when will my order arrive?

Our published Lower 48 shipping policy lists $15 shipping for orders under $329 and free shipping for orders of $329 or more. Allow 1–5 business days for processing; the estimated Lower 48 delivery time is 2–7 business days after shipping. Processing and transit are separate, and delivery estimates are not guaranteed. Review checkout and the current policy for your order.

Read the complete shipping policy.

How do I track or get help with an existing order?

Use the order-status link in your order or shipping confirmation email. Tracking information is emailed once your order ships. For assistance, email your order number and question to info@winniesgolfcarts.com. Do not send passwords, payment-card numbers or sign-in verification codes in chat or email. Order-specific information may require secure account verification.

Do you ship to Hawaii, Alaska or internationally? Is pickup available?

Hawaii and Alaska shipping is calculated manually; the adjusted shipping charge must be approved and paid before dispatch. The published estimate is 7–31 business days. International shipping and store pickup are not currently offered. Hawaii and Alaska orders have special final-sale and warranty terms; review the policies and contact us before ordering.

Can you change or cancel an order?

Contact us with the order number and requested change as soon as possible. A request is not confirmation that an order has been changed or canceled. Wait for our team to review its status before assuming a shipping address, item, refund or cancellation has been updated.

Returns, product issues and rewards

What is your return policy?

Request an eligible return within 7 days of delivery and obtain authorization before sending anything back. Items must be unused, uninstalled, in original packaging and complete with all included materials. Approved non-defective returns have a 25% restocking fee; original shipping is non-refundable and return shipping is the customer's responsibility. Exclusions include installed or used parts, installed electrical components, custom or special-order items, clearance items, and batteries or battery-related products. Hawaii and Alaska sales have separate final-sale terms. Applicable legal rights remain unaffected.

Read all eligibility, exclusions and refund terms. Email your order number and reason to info@winniesgolfcarts.com for review.

My order arrived damaged, appears defective or contains the wrong item. What now?

Inspect the order on delivery and contact us within 48 hours under our published policy. Email the order number, item photos and relevant packaging or shipping-label photos. Keep the packaging and do not install a visibly damaged or incorrect part. Our team reviews claims individually; a chat response is not automatic approval of a replacement or refund.

What warranty comes with a product?

Warranty availability and terms depend on the exact product and manufacturer. Check its listing and ask us to confirm anything not stated. Do not assume the same warranty applies to every controller, motor or battery, or that modifications are covered. Hawaii and Alaska orders have special restrictions in our policies, subject to applicable legal rights.

How are Winnie’s Rewards earned?

Earn $5 toward a future purchase for each full $150 of qualifying merchandise after discounts. Shipping and taxes do not count, and partial increments do not carry into another order. Eligible rewards are generally issued after a paid order is delivered and the 7-day post-delivery eligibility check has passed. Returns, refunds, cancellations and other adjustments can affect eligibility. Rewards do not discount the order that earned them.

For redemption or a missing reward, use the customer/email connected to the qualifying order and contact us with the order number. Read the rewards page for further information.

This help page summarizes shopping guidance. The exact product listing and current store policies contain the complete applicable details. Need a person? Email info@winniesgolfcarts.com or use the store chat.